Working Hours
  • Mon 7:00AM - 6:00PM
    Tue 7:00AM - 6:00PM
  • Wed 7:00AM - 6:00PM
    Thu 7:00AM - 6:00PM
  • Fri 7:00AM - 6:00PM
    Sat Closed
  • Sun Closed
settings

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

Great work, quick and detailed.


-Derek M

Great work!


-Bassel E.

Kevin is the best! Knowledgeable, friendly, and reasonably priced. I highly recommend him!


-David H.

Wonderfully thorough, great mechanic.


-Ann M.

As always, Kevin and the crew keep my Rav4 going!!


-Sheila D.

Outstanding professional service. Great use of technology to enhance the customer service experience. Reasonable prices and quick service.


-Eric P.

Timely repairs, very professional, convenient drop off. reasonably priced.


-Norman D.

Allman's Auto is a very professional and trustworthy shop with some extremely knowledgeable mechanics. They are easy to work with and won't perform or recommend services you don't need! I also like the technology they use to keep you updated on the status of your service, health of your vehicle, and future appointments.


-Harry M.

Kevin and Mike are incredibly skilled at what they do and generous with their time. I had a pre-sale vehicle inspection done here. They took photos of all the areas they inspected and then explained what I was looking at. Thanks to them, I felt comfortable buying the vehicle. Also, these guys have a great sense of humor. Who doesn't need a good laugh?


-Sacha F.

Kevin and his team are very knowledgeable and they have never taken advantage of me, even suggesting solutions that would save my family money. Everybody needs "a guy" that can help when their car breaks down. Kevin is that guy for me.


-Michael M.

If you're looking for a new mechanic, give Kevin a chance. He only has 2 bays, but he's amazing.


-Randy B.

Best service I have ever had bar none. Respectful and thoughtful customer service. Above and beyond is their normal idea of work ethic. Will never bring any of my 3 vehicles anywhere else, and always recommend him to everyone I know looking for a mechanic.


-Michael S.

I think this is my fourth 5 star review I've left for Allman's, but the first on Google reviews. I have four drivers in my family now and four cars. Ever since I discovered Allman's (in 2015 from reading great reviews) I have gone to them for just about everything. It would be absolutely everything if I lived closer. In my opinion, Kevin is a master diagnostician, and has nailed it the first time on all the tricky problems I have brought to him. They are very thorough when inspecting a car for safety and will tell you the truth about what is really needed and things to keep an eye on. When I bring a car in that isn't riding right, it always leaves the shop riding like new. And I feel like I underpay (don't tell Kevin ;-).


-Jonathan G.

Had a great experience. He helped me figure out exactly why my car wasn't working (when the dealership gave me false information after spending just 5 minutes with my car) and fixed it for less than he originally quoted. He even left it running for an hour AND drove it several miles to make sure it wouldn't break down on me again, giving me peace of mind. Plus, the website they give you explaining every part of your car, including what needs immediate attention and what can wait, is great! Overall quick and helpful service that went above and beyond what I expected. Just wish they were closer, but I was towed there while pretty far from my house.


-Jennifer W.

Very happy with the service we received. Everyone is very friendly and extremely knowledgeable. I like the constant communication knowing what is going on at all times. No guessing and no surprises. I also enjoy reviewing the very detailed report on what has gone on with each review on all aspects of the car and what was looked at with each maintenance schedule. Well done and keep up the good work. I would certainly recommend Allman's Automotive and rest assured your car will be in good hands.


-Francis C.

I WILL NEVER TAKE MY CAR ANYWHERE ELSE!!!!!! The owner, Kevin, constantly goes above and beyond to make my car servicing experiences prompt and care-free!!! He's honest and trustworthy which means more to me than anything but you also can't beat his prices!!! I recommend everyone to try him out!!!!


-Jacob L.

FANTASTIC customer service and excellent work. A friend of mine referred me to Allman's Automotive after I moved to the area and was looking for a good mechanic. I went in for an oil change and battery replacement. The owner, Kevin, was friendly and down-to-earth. I had brought my laptop- Free Wifi and very comfortable waiting area- but hardly got anything done because the service was so quick! Pricing was very affordable and Kevin didn't try to sell me on anything additional, like a lot of other places I've tried. I definitely recommend Allman's Automotive- I'll be back for sure!


-Alyson H.

Kept my car going well for over 300k miles.


-Andrew M.

Excellent service, very informative and intuitive inspections. Great communication!


-Chris O.
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • IATN (International Automotive Technicians' Network)
  • ALL-DATA
  • AutoPlus Professional Service Center
  • Mobil 1
  • Tire Rack
  • Car Care Aware
  • Call Us For Service: 978-914-7514